Warranty
All our products come with a quality guarantee, also known as a statutory or manufacturer’s warranty. Its validity period may vary: like the other terms, the period is stated in the product description or in the delivery note for the purchased product, which also serves as the warranty document.
The quality guarantee does not apply if the product’s properties match its description and the product is fit for its intended use.
When collecting goods from the store, check that they are undamaged, complete and correct. When receiving goods from a courier, pay attention to the packaging and, if anything looks suspicious, unpack it immediately. Record any discrepancies in the goods handover document and write a statement in the presence of the courier or a THOMSON Furniture representative. If you notice a defect or fault in the product after signing the delivery note, we cannot accept responsibility for the product or packaging being damaged or incorrectly assembled. In that case the quality guarantee will apply only to manufacturing defects.
Separate warranty terms apply to furniture. All furniture carries a 2-year warranty from the date of receipt, unless otherwise stated in the product description or in the delivery note for the purchased product. The manufacturer’s warranty is valid only if the product’s assembly and operating conditions are observed. Once you have purchased one of these products, inspect it carefully before assembly. If you notice that a product you have purchased is of poor quality, you have the right to return it within the period stated in the warranty documents. In that case the defective product will be replaced with a good one free of charge, or your money will be refunded. If you discover hidden defects during the warranty period, please photograph them and send the photos immediately to info@thomsonfurniture.lv. The manufacturer will then determine whether the warranty covers the defects, i.e. whether the defect is a manufacturing defect. We will inform you of the manufacturer’s decision without delay using the contact details you have provided.
Goods purchased from THOMSON Furniture can be brought to the THOMSON Furniture showroom. You will find the showroom address and opening hours here. You can also send the product for warranty repair by courier. Courier costs are paid by the buyer. Please pack the product properly so that it is not damaged in transit. If the product is damaged in transit, we will not be able to provide warranty service.
If you suspect you have received a defective product, you have several options:
In all cases, to identify possible quality defects, the goods are sent for inspection to the manufacturer and/or an authorized service center. The inspection may take up to 2 weeks.
Repairing defects caused by the manufacturer takes up to 3 weeks from the day the cause of the defect is established and the product is delivered to the warranty service. If a part has to be ordered from abroad for the repair, the waiting period may be extended.
If you decide to return a purchased product for any reason, you can do so within 14 days. The packaging must be intact, with all original labels and protective packaging included, and the product must look exactly as it did when you bought it. If you damage the packaging, you will not be able to return the goods and get your money back after more than 14 days. Furniture must be returned in its original, clean and undamaged packaging; assembled furniture, or furniture you have already tried to assemble, cannot be returned. Please note that the product must not have lost its commercial appearance and must be returned in the same configuration in which you received it.
Damaged goods that have lost their commercial appearance cannot be returned. The product must be returned with the same accessories and in the same condition in which you received it.
You can bring goods purchased from THOMSON Furniture to the THOMSON Furniture showroom. You will find the showroom address and opening hours here. You can also send the goods by courier. All courier costs are paid by the buyer. Please pack the product properly so that it is not damaged in transit. If the product is damaged in transit, we will not be able to provide warranty service.