Terms of Use

TERMS OF USE AND PURCHASE-SALE OF GOODS ON THOMSONFURNITURE.LV

HOW TO SHOP AT THOMSON FURNITURE ONLINE STORE?

If you have created a profile in the THOMSON Furniture e-shop, log in to the system using your e-mail and password. If you do not have a profile, create one.

  • Log in to your THOMSON Furniture e-shop profile;
  • Choose the product you like and its equipment;
  • Add item to cart;
  • Go to the next step;
  • Provide and verify your contact information and receipt details;
  • Go to the next step;
  • Double check your order;
  • Click “Order”;
  • You will then receive an order confirmation in your email.

Once this is done, your order will be processed by a THOMSON Furniture consultant and a payment invoice will be sent to your e-mail the next business day.

TERMS OF PAYMENT

The bill can be paid:

  • By bank transfer – remotely;
  • In cash – in the salon THOMSON Furniture (Riga, Katlakalna street 6d). Here you can find out the opening hours of the salon.

For individuals:

  • 100% invoice prepayment.

For legal entities:

  • 50% prepayment of the invoice and postpayment of the remaining amount within 3 working days after signing the acceptance-transfer deed;
  • We also offer leasing to legal entities.

From the moment of receiving the prepayment, the process of production or delivery of goods is started.

If you have any questions, please contact us by writing to e-mail info@thomsonfurniture.lv or by calling +371 67138222

TERMS AND CONDITIONS OF PURCHASE-SALE OF GOODS ON THOMSONFURNITURE.LV

1. Concepts

1.1. “Seller” – a natural or legal person specified in the Order of Goods, whose goods are sold on the website www.thomsonfurniture.lv in accordance with these Terms and who is responsible for the execution of the Buyer’s order. The order of the goods must indicate the details of the Seller with whom the purchase contract of the respective goods is concluded in accordance with these Terms.

1.2. “Thomsonfurniture.lv” – website, the address of which is www.thomsonfurniture.lv, where goods are sold and administered by a legal entity registered in the Republic of Latvia SIA “THOMSON Furniture”, legal entity registration number 40003948933, VAT payer registration number LV40003948933, legal address Katlakalna street 6d Riga, LV-1073, correspondence address Katlakalna street 6d Riga, LV-1073. In these Terms, THOMSON Furniture is also to be understood as the Seller in relation to the goods it sells.

1.3. “Buyer” – 1) an capable individual, i.e. a person who is an adult and whose legal capacity is not restricted by a court judgment; 2) a minor between the ages of fourteen and eighteen who has the consent of his or her parents or guardians, except in cases where the person has been granted adulthood before the term or the person is considered to be an adult; 3) a legal person.

1.4. “Parties” – the Buyer and the Seller together.

1.5. “Personal data” – any information about an identified or identifiable person (data subject); an identified or identifiable person is a person who can be identified, directly or indirectly, first by means of identifiers such as name, personal identification number, location and internet identifier or by one or more physical, physiological, genetic, mental, economic, cultural or features of social identity.

1.6. “Terms” – these “Terms of purchase and sale of goods on the website thomsonfurniture.lv”, which apply to each purchase made by the Buyer to THOMSON Furniture and each purchase agreement between the Buyer and the Seller.

1.7. “Account” – the result of the Buyer’s registration on the website thomsonfurniture.lv based on the Terms of Use of www.thomsonfurniture.lv, as a result of which a personal Buyer’s account is created, in which his personal data and order history are stored.

1.8. “Privacy Policy” – a document approved by THOMSON Furniture, which includes basic rules for the collection, storage, processing and storage of Personal Data using thomsonfurniture.lv. Before purchasing the goods and concluding this agreement with the Seller, the Buyer must carefully read the Seller’s personal data processing policy.

1.9. “Salon” – salon owned by THOMSON Furniture, whose address is Katlakalna Street 6d, Riga, LV-1073.

1.10. “Agreement” – a purchase agreement concluded by the Buyer and the Seller for the respective goods, which is considered concluded from the moment of payment of the Order invoice. The provisions of any Agreement concluded between the Buyer and the Seller shall be deemed to be identical to the provisions of these Terms, and the parties shall always perform such Agreements in accordance with these Terms.

1.11. “Order” – an order of goods, which includes all goods that the Buyer wishes to purchase from the Seller and which are specified in the same order.

2. General terms

2.1. The Buyer confirms the Terms when he has read them and tickes the sentence “I have read and agree to the THOMSON Furniture Terms and Conditions.” The Terms approved in this way are a legal document binding on the Parties, which determines the rights and obligations of the Buyer and the Seller, the conditions of purchase and payment of goods, delivery and return procedures, liability of the parties and other terms related to the purchase and sale of goods THOMSON Furniture.

2.2. By creating an account at www.thomsonfurniture.lv, the Buyer confirms the Terms during the first registration. After the Buyer has approved the Terms during the first registration (account creation), the Terms will apply to all purchases made in THOMSON Furniture e-shop and all purchase agreements concluded with the Seller before the publication of the updated Terms. When the Terms are updated, they shall be applied in accordance with the procedure described in this paragraph, starting from their publication on www.thomsonfurniture.lv

2.3. The right to purchase goods apply only for those Buyers who are specified in Clause 1.3 of the Terms. point. By approving the Terms and by reading the Privacy Policy (Clause 2.4 of the Terms) and the THOMSON Furniture Terms of Use, the Buyer confirms that he has the right to purchase the goods in THOMSON Furniture e-shop.

2.4. If necessary or the circumstances provided for in the legislation of the Republic of Latvia exist, THOMSON Furniture has the right to amend, correct or supplement the Terms. Buyers will be informed by logging in to the account or by purchasing from the Seller after the new version of the Terms enters into force.

2.5. The Buyer is obliged to read the Privacy Policy approved and published by THOMSON Furniture.

2.6. If the Seller has the right or obligation to send information or documents to the Buyer by e-mail, in all cases the Buyer is responsible for notifying the Seller of a valid e-mail address.

3. Ordering goods, the moment of establishing the legal relationship of the purchase agreement

3.1. The buyer can order the goods at THOMSON Furniture in one of the following ways:

3.1.1. by creating an account in THOMSON Furniture e-shop (entering your registration name and password);

3.1.2. by phone;

3.1.3. in the salon;

3.1.4. by e-mail.

3.2. When ordering goods in one of the clauses 3.1.1. – 3.1.2. The Buyer must indicate in the relevant information fields of the THOMSON Furniture system the Personal Data necessary for the proper execution of the order, which is processed by THOMSON Furniture in accordance with the procedure specified in the Privacy Policy.

3.3. Orders made by phone, in the Salon or by e-mail are fulfilled in accordance with the Terms and Conditions, and the provisions of the Privacy Policy apply to them. By placing an order, the Buyer agrees to the Terms and their application.

3.4. Once the Buyer has selected a product or service, created a shopping cart and performed all order steps, the last of which is the payment of a invoice, it is considered that a legal relationship of purchase has been established between the Seller and the Buyer and a purchase agreement has been concluded. The Buyer is informed about the order confirmation by sending a notification to the e-mail specified by the Buyer. The Seller sends the order confirmation to the Buyer to the e-mail address provided by the Buyer.

3.5. By approving the Terms, the Buyer agrees that the instruction of the ordered product in Latvian is delivered no later than at the time of delivery to the e-mail address provided by the Buyer. All relevant information about the product and its properties is given in the product description.

3.6. Each Buyer’s order is stored in the THOMSON Furniture database in accordance with their Privacy Policy.

4. Buyer’s rights

4.1. The Buyer has the right to purchase goods and order services from THOMSON Furniture in accordance with the procedures specified in these Terms.

4.2. The Buyer has the right to cancel the order in accordance with the procedures specified in these Terms.

4.3. The Buyer has the right to withdraw from the Agreement in accordance with the procedures specified in these Terms.

4.4. The Buyer has the right to exchange or return the purchased goods in accordance with the procedures specified in these Terms.

4.5. The Buyer has other rights specified in these Delivery, Return of Goods, Terms of Use, Privacy Policy, THOMSON Furniture Terms of Use and the legislation of the Republic of Latvia.

5. Buyer’s obligations

5.1. The Buyer, using THOMSON Furniture, must fulfill its obligations, comply with the Delivery, Return of Goods, Terms of Use, Privacy Policy, THOMSON Furniture Terms of Use, other terms clearly indicated in THOMSON Furniture, and the Buyer may not violate the laws of the Republic of Latvia.

5.2. The Buyer must pay for the ordered goods or services and accept them in accordance with the procedures specified in these Terms. If the Buyer chooses to receive the goods in the Salon, the Buyer must remove them in the Salon within the term specified in the Regulations.

6. Seller’s rights

6.1. THOMSON Furniture has the right to cancel the Buyer’s order without prior notice if the Buyer chooses Clause 8.2.1. the type of payment referred to in paragraph and does not pay for the goods within 5 (five) days.

6.2. If the Buyer chooses Clause 8.2.2. and if the Seller has any doubts due to the order information, the Seller has the right to contact the Buyer using the website www.thomsonfurniture.lv, using the details specified in the order. The term of delivery of the goods in this case starts from the day when the Seller has contacted the Buyer. The Seller has the right to cancel the order without prior notice to the Buyer, i) if the Seller fails to contact the Buyer within 2 (two) business days after submitting the order, or ii) if the Buyer does not provide the requested information to the Seller within the deadline specified by the Seller, or iii) verification of personal data.

7. Seller’s obligations

7.1. The Seller undertakes to fulfill the Buyer’s orders in accordance with the procedures specified in these Terms and to contact the Buyer using the website www.thomsonfurniture.lv or the e-mail and telephone number provided by the Buyer, and never to communicate with the Buyer through other channels.

7.2. THOMSON Furniture undertakes to provide the Buyer with the information specified in Article 6.228-7 of the Civil Code of the Republic of Latvia in a clear and comprehensible manner in the system.

7.3. THOMSON Furniture undertakes to respect the Buyer’s privacy, to process the Buyer’s Personal Data only in accordance with the Terms and Conditions, the Privacy Policy, the THOMSON Furniture Terms of Use and the legislation of the Republic of Latvia and the European Union.

7.4. THOMSON Furniture undertakes to inform the Buyer before placing an order about the suspension or termination of the THOMSON Furniture function, which is important for the execution of the order, as well as about the changes specified in Clauses 6.2–3.3 of the Terms. point. Providing information to the THOMSON Furniture Account or informing the Buyer by writing to the e-mail specified by the Buyer or by calling the telephone specified by the Buyer is considered appropriate information. When the Seller has already accepted the Buyer’s order for execution, the Buyer is informed about the suspension or termination of THOMSON Furniture functions important for the execution of this order using one of the methods of communication specified by the Buyer (by phone, text message or e-mail).

7.5. In accordance with the terms of the Terms, the Seller undertakes to deliver the Goods ordered by the Buyer and to accept the Goods returned by the Buyer.

7.6. The Seller, who is unable to deliver the goods selected by the Buyer, undertakes to return the money to the Buyer within 14 (fourteen) working days, if prepayment has been made, and in all cases to cancel the order.

7.7. The Seller undertakes to fulfill the other obligations imposed on it by the Regulations and the legal acts of the Republic of Latvia.

8. Prices of goods, payment procedure and terms

8.1. The prices of the goods THOMSON Furniture are indicated in euros, including the amount of VAT valid at that time and other applicable taxes, if any.

8.2. The Buyer can pay for the ordered goods in one of the following ways:

8.2.1. with Bank transfer;

8.2.2. cash;

8.2.3. using the credit agreement conclusion service offered by leasing companies for legal entities;

8.3. When the Seller receives payment for the goods or receives a confirmation of the purchase financing (if the Buyer has chosen the type of payment referred to in Clause 8.2.3 of the Regulations), the order of goods is confirmed.

8.4. By agreeing to the Terms, the Buyer agrees that the purchase documents – VAT invoices, which are also goods warranty coupons, can be issued to him physically together with the goods or electronically to the e-mail address specified in the Buyer’s registration form immediately after ordering. VAT invoices indicate the details of the Seller, the selected goods, their quantity, discounts granted, the final price of the goods, including all taxes, and all other data required by accounting legislation.

8.5. After placing the order in the section “My account – Orders”, the Buyer will be able to see and print the order page – invoice.

8.6. After the Seller has confirmed the order, the price of the goods may change only in exceptional cases when the price of the goods has changed due to technical errors in information systems, correction of obvious (negligence) errors or other objective reasons beyond the Seller’s control. If in such a case the Buyer does not agree to purchase the product at the new price, the Buyer may cancel the order by notifying the Seller within 2 (two) working days, using the contact information provided on the THOMSON Furniture e-store website. After the cancellation of the order in accordance with the procedure specified in this clause, the Seller undertakes to refund to the Buyer all amounts paid by him for the canceled order.

9. Delivery of goods

9.1. When ordering the Goods, the Buyer may choose one of the delivery methods specified in the description of the specific goods to be sold by the Seller.

9.2. If the Buyer chooses home delivery during the order:

9.2.1. The buyer undertakes to indicate the exact place of delivery of the goods.

9.2.2. The buyer undertakes to accept the goods himself. A valid identity document (identity card or passport) must be presented upon receipt of the goods. If the Buyer does not accept the goods, even though the goods have been delivered to the address specified by the Buyer, the Seller has the right to transfer the goods to another person at the specified address, and the Buyer will not have the right to make any claims to the Seller.

9.2.3. The goods are delivered by the Seller or its authorized representative.

9.2.4. Payment for home delivery does not include delivery of the ordered goods above the ground floor – the buyer can order this service additionally. You can get acquainted with the conditions of the pick-up service by writing to info@thomsonfurniture.lv or by calling +371 67138222

9.2.5. The goods can be received not only by the recipient specified in the order, but also by another person specified at the time of placing the order. Upon receipt of the goods the recipient must have a valid identity document (identity card or passport) to show THOMSON Furniture employee.

9.4. The buyer can receive the goods free of charge at THOMSON Furniture Salon. If the Buyer chooses this type of delivery during the order:

9.4.1. The ordered goods must be taken no later than within 3 (three) working days after the Seller has informed the Buyer by e-mail or telephone that the goods can be received.

9.4.2. Goods can only be received by the person who placed the order or the person specified at the time of placing the order. Upon receipt of the goods the recipient must have a valid identity document (identity card or passport) to show THOMSON Furniture employee.

9.4.3. The terms of delivery and the fee applicable to the Buyer are described here.

9.5. The delivery conditions indicated in the product description are preliminary. The Seller delivers the goods to the Buyer in accordance with the terms specified in the descriptions of the goods. By approving these Terms, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to contact the Buyer immediately and agree on the delivery time of the goods and other conditions. If the Seller does not deliver the goods within the term specified in the order and the Parties do not agree on an additional term for delivery of the goods, the Buyer may use Clause 11.1. the right specified in paragraph – to withdraw from the contract for the purchase of goods or services.

9.6. The Seller is released from liability for violation of the delivery term of the goods if the goods have not been delivered to the Buyer or have not been delivered on time due to the fault of third parties unrelated and / or independent of the Seller or circumstances dependent on the Buyer.

9.7. During the delivery of the goods the Buyer together with the courier, but in case of physical receipt of the goods in the Salon – with THOMSON Furniture or its authorized representative must check the condition of the shipment and the goods and sign the delivery-acceptance document. After the Buyer has signed the delivery-acceptance document of the consignment, it is considered that the goods have been delivered in a proper condition and there are no damages, the occurrence of which is not related to factory defects, as well as non-conformity of goods during the external inspection of the goods. If the Buyer finds that the packaging of the delivered goods is damaged (crumpled, wet or otherwise externally damaged), the goods are (are) damaged and / or the goods are incomplete, the Buyer must note this in the delivery-acceptance document and, with the participation of the courier, but in case of physical receipt of the goods in the Salon – THOMSON Furniture or its authorized representative, a free-form report on the shipment and / or the goods must be drawn up. If the Buyer does not perform these actions, the Seller shall be released from liability for damage to the goods, if the occurrence of such damage is not related to factory defects, as well as from liability for non-conformity of goods only if such non-conformities can be identified during external inspection.

9.8. The risk of accidental loss or damage of the goods passes to the Buyer from the moment the goods are handed over to the Buyer.

9.9. If in accordance with Articles 9.1-9.5. the Buyer does not remove the goods within the specified time or they fail to deliver to the Buyer and the Buyer has paid for the goods and their delivery, the representatives contact the Buyer to agree on another time and / or type of delivery of goods. If the Buyer still does not remove the goods, such goods are returned to the Seller, the order is canceled, but the Buyer is refunded the money paid for the goods, minus bank transfers, delivery fees, if any, and administration fee 8.6 of these Regulations. if one has been applied.

9.10. If in accordance with Articles 9.1-9.4. the Buyer does not remove the goods within the specified period or they fail to deliver to the Buyer and the Buyer has not paid for the goods, such goods are sent back to the Seller, but the order is canceled.

10. Goods quality warranty and expiration date

10.1. The characteristics of each product sold by THOMSON Furniture are indicated in the description of each product.

10.2. The goods offered by the seller are of suitable quality. The product complies with the consumer’s purchase contract if:

10.2.1. the product corresponds to the description given by the Seller and has the same characteristics as the product offered by the seller as an example or model when advertising this product;

10.2.2. the product is suitable for the purpose for which the type of goods is normally used;

10.2.3. the product complies with the quality indicators normally characteristic of the same type of goods and which the Buyer can reasonably expect from the public announcements made by the manufacturer of the goods, his representative or seller, including advertising and marking of the goods, about the specific characteristics of the goods.

10.3. THOMSON Furniture is not responsible for the fact that the size, shape, color or other parameters of the goods sold by the Seller THOMSON Furniture may not correspond to the actual size, shape, color or other parameters of the goods due to the characteristics of the display used by the Buyer or other technical reasons beyond the Seller’s control. Product images are for illustrative purposes only and are examples only. The colors, inscriptions, parameters, dimensions, dimensions, functions and / or any other properties of the original products may look different from reality due to their visual features, so please refer to the product characteristics indicated in the product descriptions. The buyer is advised to read the product description.

10.4. The seller grants a quality warranty valid for a certain period for various types of goods, the specific term and other conditions of which are indicated in the descriptions of such goods or together with the invoice of the goods corresponding to the guarantee sheet.

10.5. The quality warranty provided by the seller does not limit the rights of consumers, which are determined by law in case of purchase of goods or services of substandard quality.

10.6. The seller does not provide warranty service for the goods (except for a simple inspection of the operation of the goods, which does not require special knowledge):

10.6.1. if the center (s) providing warranty service is located outside the borders of the Republic of Latvia, the Seller shall arrange for the goods to be sent to such center (s);

10.6.2. if the center (s) providing warranty service is located in the Republic of Latvia, the Buyer is directed to such center (s).

10.7. Information on warranty conditions for certain types of goods can be found here.

11. The right to withdraw from the purchase agreement, the procedure for returning and exchanging goods.

11.1. Right to withdraw from the purchase agreement:

11.1.1. The Buyer, who is a consumer, has the right, without giving a reason, to withdraw from the purchase agreement within 14 (fourteen) days, using the right of withdrawal, notifying the Seller THOMSON Furniture. The buyer cannot exercise this right if the buyer is not a consumer, as well as the Cabinet of Ministers Regulation No. of 20 May 2014. 255 “Regulations on distance contracts” in the cases referred to in Paragraph 22.

11.1.2. The Buyer notifies THOMSON Furniture about the withdrawal from the purchase agreement in one of the following ways: by filling in the sample withdrawal form (the withdrawal form can be downloaded here.) Or by submitting a clear statement announcing its decision to withdraw. Notice of withdrawal from the contract must be sent to e-mail info@thomsonfurniture.lv.

11.1.3. The 14 (fourteen) day period for exercising the right of withdrawal from the purchase agreement and the right of withdrawal is calculated as follows: a. when the purchase agreement is concluded – from the day when the Buyer or a person indicated by him, except for the carrier, receives the ordered goods; b. if the Buyer has ordered more than one product in one order and the goods are delivered separately – from the day when the Buyer or the person indicated by him, except for the carrier, receives the last product; c. if the goods are delivered in separate lots or in parts – from the day when the Buyer or the person indicated by him, except for the carrier, receives the last lot or part.

11.1.4. If the Buyer withdraws from the purchase agreement before the goods have been delivered to him, the Buyer must inform THOMSON Furniture using the contact information provided on the website. The buyer’s refusal is formalized as an order cancellation.

11.1.5. If the Buyer withdraws from the purchase agreement after the goods have already been delivered or he has received it, Clause 11.6 of the Terms shall apply. the conditions of paragraph.

11.2. The buyer has the right to return the goods by sending them to the address indicated on the THOMSON Furniture e-store website or by delivering them to the THOMSON Furniture Salon.

11.3. Rules for the exchange and return of goods of appropriate quality

11.3.1. The Buyer has the right to exchange the purchased goods for similar goods of other sizes, shapes, colors, models or components within 14 (fourteen) days from the delivery of the goods to him. If there is a price difference when exchanging the goods, the Buyer must pay the Seller according to the recalculated prices. The Buyer’s notice of wish to exercise the rights provided for in this Clause of the Terms and the list of returned goods must be sent to the e-mail info@thomsonfurniture.lv.

11.3.2. By approving these Terms, the Buyer agrees that the money will be refunded to the Buyer’s bank account, unless the Buyer and the Seller have agreed otherwise.

11.3.5. The procedure for returning goods and money is specified in Clause 11.6 of the Regulations.

11.4. Rules for the exchange and return of goods of substandard quality

11.4.1. Deficiencies of the sold goods are eliminated, low-quality goods are exchanged, returned in accordance with the procedures referred to in the Regulations and the requirements of the regulatory enactments of the Republic of Latvia.

11.4.2. If the Buyer has purchased low-quality goods and it is marked in the delivery-acceptance document (if not marked, then the provisions of Clause 11.3 of the Regulations) or the non-conforming quality of the goods manifests itself as a manufacturing defect already at the time of purchase or non-compliance with the manufacturer’s specifications, may return the goods and may, at its option, require the Seller to do one of the following:

11.4.2.1. that the Seller eliminates the defects of the goods within a reasonable time, if the defects can be eliminated by ensuring the conformity of the goods to the provisions of the contract;

11.4.2.2. exchange the product for one that would ensure compliance with the terms of the contract;

11.4.2.3. to reduce the purchase price accordingly;

11.4.2.4. that the product is replaced with a similar product of appropriate quality, except in cases when the defects are minor or have occurred due to the fault of the Buyer;

11.4.2.5. to refund the money and cancel the purchase agreement if the sale of goods of substandard quality is a material breach of the order.

11.4.3. Exercise of buyer’s rights:

11.4.3.1. First of all, the Buyer is entitled to demand that the Seller, free of charge, eliminates the non-compliance of the goods with the terms of the contract or exchanges the goods free of charge for one that would ensure compliance with the terms of the contract, unless this is impossible or disproportionate.

11.4.3.2. The Buyer is entitled to demand that the Seller reduce the price of the goods or cancel the contract accordingly and refund the amount paid for the goods if the Seller has not remedied the non-compliance with the terms of the contract within a reasonable time or exchanged . When reducing the price or canceling the contract and refunding the amount paid to the consumer for the product, depreciation of the product or the benefit obtained by the Buyer from the use of the product and agreed upon by the parties may be taken into account.

11.4.3.3. If the non-compliance of the goods with the provisions of the contract is insignificant and cannot significantly affect the Buyer’s ability to use the goods, the Buyer cannot demand that the Seller cancel the contract and refund the amount paid for the goods. Non-compliance of the product with the provisions of the contract shall be considered insignificant if it does not significantly reduce the quality of performance of the basic functions or usability of the product and can be remedied without causing a visually detectable change in the appearance of the product.

11.4.4. If the Buyer wishes to return the goods, the Buyer is obliged to:

11.4.4.1. notify the Seller THOMSON Furniture using the contact information provided in the invoice; the Notice must indicate the goods to be returned;

11.4.4.2. to submit a document for the purchase of goods, a guarantee document (if it has been issued);

11.4.4.3. submit a free-form request to the Seller THOMSON Furniture.

11.4.5. The Buyer may exercise the right to return goods of non-conforming quality within the quality guarantee period specified in the purchase document of the goods, which is indicated by the Seller from whom the Buyer purchases the goods.

11.4.6. The Buyer must pay the costs of delivery of the goods and the costs of returning the goods, but the Seller, when he is sure that the goods have been returned due to substandard quality, must reimburse the costs of delivery and return incurred by the Buyer, except for exceptions provided in the Terms. The procedure for returning goods and money is specified in Clause 11.6 of the Regulations.

11.4.7. The money is refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer’s report of non-conforming quality product and canceled the purchase agreement, but if the Buyer has not returned the product to the Seller, the period referred to in this paragraph begins . By approving these Terms, the Buyer agrees that the money will be refunded to the Buyer’s bank account, unless the Buyer and the Seller have agreed otherwise.

11.4.8. The purchase agreement is not canceled and the money is not refunded for those goods that are intentionally or negligently damaged (exposed to chemicals, water, open flames, high temperatures, sharp objects, etc.) or if the terms of use or storage of goods are violated, or goods have been used incorrectly or inappropriately for the intended purpose.

11.4.9. Certain rules for the return of goods of substandard quality may be laid down in the warranty documents supplied with the goods. Such return policy of the Seller shall apply to the extent that it does not contradict these Terms. If there is a discrepancy between these Terms and the terms applied by the respective Seller, these Terms shall prevail.

11.5. Exchange and return of goods if the wrong goods have been delivered

11.5.1. If the wrong goods have been delivered to the Buyer, the Buyer must immediately, but not later than within 7 (seven) working days, inform THOMSON Furniture by e-mail info@thomsonfurniture.lv or by calling +371 67138222. Upon receiving information about incorrectly delivered goods, THOMSON Furniture undertakes to return such goods at its own expense and to replace them with the correct goods. If the Seller does not have the ordered goods, he refunds the money received for the goods (s) to the Buyer. The money is refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer’s notice of withdrawal from the contract, but if the Buyer has not returned the goods to the Seller, the term referred to in this paragraph begins to run from the date of return. By approving these Terms, the Buyer agrees that the money will be refunded to the Buyer’s bank account, unless the Buyer and the Seller have agreed otherwise. In this case, the buyer agrees that THOMSON Furniture will offer a similar or analogous product.

11.5.2. The procedure for returning goods and money is specified in Clause 11.6 of the Regulations.

11.6. Procedure for returning goods and money

11.6.1. Due to the return of the purchased goods, the Buyer has the right to contact THOMSON Furniture.

11.6.2. The buyer can exercise the right to return the goods only if the deadline for returning the goods is not overdue. When returning the goods 11.1. – 11.3. In the cases provided for in paragraph 1, additional requirements apply: the product is not damaged or its appearance has not changed significantly, it has not been used – all returned goods must have authentic labels, protective bags and original packaging.

11.6.3. All gifts delivered with the purchased product must be returned at the same time, except in cases when the purchased product is returned due to defects in its quality, but the gifts delivered with it have been used or such gifts have expired.

11.6.4. When returning the goods, the Buyer must indicate the sender’s address and pack the goods correctly so that they are not damaged during transportation. The Seller, from whom the Buyer has purchased the goods, has the right not to refund the money for the goods returned with defects. The Seller is not responsible for shipments that the Buyer has sent incorrectly packaged, incorrectly indicated address, as well as if the shipments are lost or damaged during transportation.

11.6.5. If the Buyer has purchased a set of goods from THOMSON Furniture, he must return the entire set of goods to the Seller, incl. i.e. the buyer can only exercise his right to return the goods for all the goods in the package. If at least one of the goods included in the set does not comply with Clause 11.6.2. the Seller has the right to refuse to take back the whole set of goods.

11.6.6. To the Buyer, using Articles 11.1. – 11.5. of this Regulation, the requirements for the return of goods provided for in the Regulations shall be observed and the procedure specified therein shall be observed.

11.6.7. The Buyer can return the Goods by delivering them to the THOMSON Furniture Salon or by sending by courier to THOMSON Furniture salon. The goods must be sent to the Seller to the address indicated by the Seller in the invoice issued to the Buyer. The Buyer and the Seller shall separately agree on the procedure and conditions of delivery of heavy goods (to assess the quality of the goods, exchange, repair or return them) to the Seller by phone or e-mail info@thomsonfurniture.lv, or the Buyer shall deliver them directly to the Seller.

11.6.8. If the Buyer uses Articles 11.1, 11.3–11.5 of the Regulations. the money is refunded to him within 14 (fourteen) calendar days after the Seller has received the Buyer’s notification, but if the Buyer has not returned the goods to the Seller, the term referred to in this paragraph begins to run from the date the Goods are returned to the Seller.

11.6.9. By approving these Terms, the Buyer agrees that the money will be refunded to the Buyer’s bank account, unless the Buyer and the Seller have agreed otherwise.

11.6.10. Using Articles 11.1-11.3 of the Regulations. the right specified in paragraph, the Buyer is reimbursed: the price of the goods, administration fee, if any. Shipping costs are not reimbursed. Using Clauses 11.4.-11.5. The buyer is reimbursed: the price of the goods, the administration fee, if any, the delivery fee of the goods, the costs of returning the Goods are not reimbursed.

11.6.11. If the Buyer has chosen a method other than the cheapest type of delivery offered by the Seller, then the costs of the other type of delivery chosen by the Buyer, which exceed the costs of this type of delivery, shall not be reimbursed.

11.6.12. The Seller has the right not to refund the Buyer the amounts paid by him until the goods have been returned to THOMSON Furniture and the Seller has not checked their compliance with Clause 11.6.2.

12. Liability

12.1. The buyer is responsible for illegal activities performed using THOMSON Furniture.

12.2. Upon registration, the Buyer is responsible for storing and / or transferring his login data to third parties. If the services provided by THOMSON Furniture are used by a third party by logging in to the THOMSON Furniture website with the Buyer’s login details, the Seller considers this person to be the Buyer.

12.3. The Seller is released from any liability in cases where the loss occurs because the Buyer, notwithstanding the Seller’s recommendations and obligations, has not read these Terms and Privacy Policy, www.thomsonfurniture.lv terms of use, although he was given such an opportunity.

12.4. If THOMSON Furniture contains links to other third party sites, THOMSON Furniture does not warrant that the information that can be seen by following those links is correct, complete or accurate. Third parties are responsible for the content, correctness, completeness and accuracy of the information provided by third parties. THOMSON Furniture has no obligation to verify the external information transmitted or stored or to detect illegal activities.

13.THOMSON Furniture marketing activities

13.1. The seller can start various promotions or games at his / her own discretion www.thomsonfurniture.lv.

13.2. The Seller has the right to unilaterally, without prior notice, change the terms of promotions or games, as well as cancel them.

14. Information exchange

14.1. All communications related to the purchase of goods are made through the THOMSON Furniture website and the provided THOMSON Furniture contact information.

14.2. In accordance with the procedures specified in these Terms of Use, www.thomsonfurniture.lv Terms of Use and Privacy Policy, THOMSON Furniture shall send all messages to the e-mail address or text message specified by the Buyer during registration or ordering the goods to the telephone number specified by him.

15. Final provisions

15.1. These Regulations have been developed in accordance with the legislation of the Republic of Latvia.

15.2. The law of the Republic of Latvia shall apply to the relations arising on the basis of these Regulations.

15.3. All disagreements arising in connection with the implementation of these Terms and Conditions shall be resolved through negotiations. If an agreement cannot be reached within 20 (twenty) calendar days, the dispute shall be resolved in accordance with the legislation of the Republic of Latvia.

15.4. If the Buyer does not agree with the response prepared and sent by THOMSON Furniture to the Buyer’s written claim, then the Buyer (natural person, consumer) may submit his request / complaint about the product purchased by THOMSON Furniture to the Consumer Rights Protection Center (Brivibas Street 55, Riga, LV 1010, e-mail : pasts@ptac.gov.lv, phone: +371 65452554, fax: +371 67388634, at www.ptac.gov.lv – or fill in the request form on the SIP platform https://ec.europa.eu/odr/.